October 21, 2016
Interview with David Horsager, author of the book The Trust Edge
Mike Carruthers:
Do you know people who make commitments and then flake out?
David Horsager:
Many, many, many people are making commitments, I think, without counting the costs, without thinking about really am I really going to stick with this? Or I’m just going to say it it’s so easy to say.
David Horsager, author of the book The Trust Edge, says keeping commitments is only one of several pillars of trust.
The clarity pillar for instance, people trust the clear and they mistrust or distrust the ambiguous. So if it’s a salesperson I trust someone who’s clear on the benefits. The parent that’s clear, the parent that’s ambiguous about expectations we don’t tend to trust. The character pillar I might tend to trust you Mike because of your high character but I might not trust you to give you a root canal. So you’ve got to have competency at that so there’s the competency pillar.
There’s also the connection pillar.
This idea that we trust those that are willing to collaborate and connect, there’s the contribution pillar which speaks to the idea that I need someone who gives me results. Might have a lot of compassion, might have a lot of character but if she does not give me the results I ask for or expected I won’t trust her.
And the final pillar is consistency.
And that’s the king of the pillars. We trust those that are consistent they’re the same every time. And by the way we can trust for good or bad, you’re late all the time I’ll trust you to be late. I trust you at what you do repeatedly – whatever you’re consistent at I trust.
